How it works
From first message to feeling better at home
Booking a home physiotherapy visit is simple. No online accounts, no long forms. Just a free conversation, then a visit at a time and place that suits you.
Step by step
What to expect
Nothing is booked or charged until your service, price and appointment time are confirmed.
01
Get in touch
Message us on WhatsApp or call. Tell us briefly what’s bothering you or what you’d like help with.
02
Free online consultation
A 10–15 minute video or phone call to understand your needs and suggest the right next step.
03
Share your postcode & needs
Let us know where you’d like to be seen (home or work) and the days and times that suit you.
04
Confirmation
We check your suitability, then confirm the service, price, any travel charge and your appointment time.
05
Your appointment
Your physiotherapist arrives with the equipment. After consent, we assess, treat and explain what we find.
06
Advice & follow-up
You’ll leave with clear advice and a home exercise plan. Follow-ups are recommended only when they’re useful.
Areas we cover
Home visits across every London borough
Based in Ilford, we travel to clients all over London. Send us your postcode and we’ll confirm availability and travel before you book.
- Travel included within roughly 30 minutes of Ilford
- Further afield? Any travel charge is quoted upfront
- Visits grouped by area to keep costs down
- Workplace bookings quoted individually
All 32 boroughs + the City of London
- Barking & Dagenham
- Barnet
- Bexley
- Brent
- Bromley
- Camden
- City of London
- Croydon
- Ealing
- Enfield
- Greenwich
- Hackney
- Hammersmith & Fulham
- Haringey
- Harrow
- Havering
- Hillingdon
- Hounslow
- Islington
- Kensington & Chelsea
- Kingston upon Thames
- Lambeth
- Lewisham
- Merton
- Newham
- Redbridge
- Richmond upon Thames
- Southwark
- Sutton
- Tower Hamlets
- Waltham Forest
- Wandsworth
- Westminster
Preparing for your visit
We bring the kit. You just need a little space.
A little floor space
Roughly the size of a yoga mat, or a bed or sofa we can use for treatment.
Comfortable clothing
Something you can move in easily, such as shorts or leggings and a t-shirt.
Parking & access
Let us know about parking, entry codes or stairs when you book.
Pets & household
A quiet room helps, and pets are best kept in another room during treatment.
Do I need a GP referral?
No. You can book directly with us. If anything in your consultation or assessment suggests you should see your GP or another specialist first, we’ll tell you clearly.
Is home physiotherapy as effective as going to a clinic?
For many muscle, joint and sports problems, the core of good physiotherapy is assessment, hands-on treatment and the right exercise, and all of that can be done at home. We bring the equipment needed. If you need something we can’t provide at home, such as a scan, we’ll advise you on where to go.
What happens in the free online consultation?
It’s a 10–15 minute video or phone call. We’ll talk through your symptoms or mobility goals, explain suitable next steps and confirm visit arrangements. It’s not a full clinical assessment or treatment, and there’s no obligation to book.
Which areas of London do you cover?
We visit clients across all London boroughs. Travel is included within our local zone (about 30 minutes from our base in Ilford). For visits further away, any travel charge is quoted before you confirm. Just send us your postcode.
What do I need to prepare at home?
A clear floor space roughly the size of a yoga mat, or a bed or sofa, plus comfortable clothing you can move in. We bring the mat, bands and any other equipment needed.
How long are appointments?
An initial physiotherapy assessment and treatment is 60 minutes, follow-up sessions are 45 minutes and assisted stretching sessions are 50 minutes.
What is assisted stretching?
It’s a one-to-one session where your physiotherapist moves you through stretches while you relax. Because someone else is guiding the stretch, you can work into areas that are hard to reach on your own.
Is assisted stretching the same as physiotherapy?
No. Physiotherapy involves assessing and treating a specific problem, such as pain or an injury. Assisted stretching focuses on general mobility and flexibility. If you have pain or an injury, we’ll usually recommend a physiotherapy assessment first.
Do you offer acupuncture, dry needling and cupping?
Yes. Naeem is trained in acupuncture, and all three are offered where they’re clinically suitable and with your consent. They aren’t right for everyone, so we’ll check your medical history first and explain the benefits and risks.
Can you treat me at my workplace?
Yes. We offer individual appointments at your office and back-to-back sessions for teams. Workplace bookings are quoted individually, so get in touch with your requirements.
Can I claim on private health insurance?
Policies vary, so please check with your insurer before booking whether they cover self-referral to an HCPC-registered physiotherapist. We can provide a receipt for your appointment.
How do I pay, and what is your cancellation policy?
[PLACEHOLDER: confirm payment methods and notice period.] Payment details and our cancellation terms are confirmed when you book. Please give as much notice as possible if you need to rearrange. See our terms & cancellations.
Ready when you are
Send us your postcode. We’ll confirm your visit.
Tell us where you are and what’s bothering you. We’ll confirm availability, travel and price before anything is booked.
